Policy Implementation of Indonesian National Police Regulation No. 1 of 2018 on Police Call Center 110 (Case Study at Polrestabes Bandung)

Chrissy Wulandari (1)
(1) Universitas Al-Ghifari
https://doi.org/10.53675/icosei.v1i1.1638
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Issue
Vol. 1 No. 1 (2025)
Submitted
2025-08-19
Published
2025-10-07
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Abstract

The Police Call Center 110, regulated under the Chief of the Indonesian National Police Regulation Number 1 of 2018, represents an important step in modernizing police services through technology, enabling the public to access services directly, quickly, and reliably. This study aims to describe the implementation of the Call Center 110 policy at Polrestabes Bandung. This research employs a qualitative method with data collected through interviews, direct observation, and document study. The analysis applies George C. Edwards III’s framework, which emphasizes four main variables of policy implementation: communication, resources, disposition of implementers, and bureaucratic structure. The findings show that the implementation of the Call Center 110 at Polrestabes Bandung has been realized through the establishment of a command center, strong inter-unit coordination, and the application of Standard Operating Procedures (SOPs) to ensure consistent service delivery. The introduction of innovative WhatsApp-based services such as Kang Busar and Prabu demonstrates institutional creativity and flexibility in adapting to community needs. These initiatives have strengthened public trust and encouraged community participation in maintaining security and order. This study highlights that the implementation of the Call Center 110 is not only the execution of national regulations but also a concrete effort to adapt policies to local conditions through innovation, thereby promoting police services that are responsive, accessible, and citizen-oriented.Keywords: Implementation, Public Policy, Call Center Polri 110

Authors

Chrissy Wulandari
Universitas Al-Ghifari image/svg+xml

How to Cite

Policy Implementation of Indonesian National Police Regulation No. 1 of 2018 on Police Call Center 110 (Case Study at Polrestabes Bandung). (2025). Proceeding International Conference On Sustainable Environment And Innovation (ICOSEI), 1(1). https://doi.org/10.53675/icosei.v1i1.1638

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