Analisis Kesiapan SDM dalam Implementasi ITIL 4 pada Perguruan Tinggi. Jurnal Wahana Informatika, [S. l.], v. 4, n. 1, p. 1–7, 2025. Disponível em: https://journal2.unfari.ac.id/index.php/jwi/article/view/1000064. Acesso em: 9 may. 2026.