INOVASI PELAYANAN PUBLIK PENERAPAN APLIKASI SIMPATIK DI SEKRETARIAT DAERAH KABUPATEN KARANGANYAR JAWA TENGAH

Dina Dina (1) , Heri Heri (2) , Siti Nur Rohmah (3) , Nurhadi Nurhadi (4)
(1) Universitas Al-Ghifari,
(2) Universitas Al-Ghifari,
(3) Universitas Al-Ghifari,
(4) Program Studi Administrasi Negara Fakultas Ilmu Sosial Ilmu Politik
https://doi.org/10.53675/neopolitea.v4i1.1080
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Issue
Vol. 4 No. 1 (2023): NEO POLITEA
Submitted
2023-07-23
Published
2023-07-23
PDF

Abstract

ABSTRAK. Tujuan penelitian ini untuk mengetahui inovasi pelayanan publik yang diterapkan di Sekretariat Daerah Kabupaten Karanganyar Jawa Tengah dalam memberikan pelayanan kepada Organisasi Perangkat Daerah maupun masyarakat umum dengan menggunakan aplikasi SIMPATIK yang terdapat beberapa permasalahan di antaranya, kurangnya tenaga teknis, komputer tiba-tiba me-restart/mati, aplikasi eror, jika ada pemadaman listrik dari pusat dan keterlambatan pegawai dalam mengedit disposisi di aplikasi. Penelitian ini menggunakan metode kualitatif, teknik pengumpulan data dengan observasi, wawancara dan studi dokumentasi. Selanjutnya data diolah kemudian diedit dan akhirnya diinterpretasi. Kemudian analisis data dengan cara reduksi data, penyajian data dan verifikasi. Lalu untuk mengetahui kelayakan data, dilakukan dengan teknik triangulasi. Hasil penelitian memaparkan bahwa inovasi pelayanan publik di Sekretariat Daerah Kabupaten Karanganyar Jawa Tengah berjalan kurang efektif dan efisien. Berdasarkan teori dari Rogers (2003) dalam Masyara dan As’ari, yaitu keunggulan relatif, kesesuaian, kerumitan, kemungkinan coba dan kemudahan diamati, bahwasannya minimnya tenaga teknis dapat mempengaruhi kinerja pegawai dalam penggunaan aplikasi SIMPATIK, sarana dan prasarana yang kurang memadai sehingga menghambat pekerjaan, aplikasi SIMPATIK hanya bisa digunakan oleh pegawai saja dan bukan untuk masyarakat karena berisi arsip umum maupun khusus serta upgrade aplikasi juga diperlukan agar lebih memudahkan pekerjaan.Kata Kunci: Inovasi, Pelayanan Publik, Aplikasi dan Pegawai

Authors

Dina Dina
Universitas Al-Ghifari image/svg+xml
Heri Heri
Universitas Al-Ghifari image/svg+xml
Siti Nur Rohmah
Universitas Al-Ghifari image/svg+xml
Nurhadi Nurhadi
Program Studi Administrasi Negara Fakultas Ilmu Sosial Ilmu Politik

How to Cite

INOVASI PELAYANAN PUBLIK PENERAPAN APLIKASI SIMPATIK DI SEKRETARIAT DAERAH KABUPATEN KARANGANYAR JAWA TENGAH. (2023). NEO POLITEA, 4(1), 8-15. https://doi.org/10.53675/neopolitea.v4i1.1080

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References

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