PELAYANAN PUBLIK DI PUSKESMAS PANCA KECAMATAN PACET KABUPATEN BANDUNG

Diki Suherman (1) , Muhammad Taufiq Hatta Wibowo (2) , Fauzi Maulana Sidik (3)
(1) Universitas Al Ghifari,
(2) Universitas Al Ghifari,
(3) Universitas Al Ghifari
https://doi.org/10.53675/neopolitea.v5i1.1357
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Terbitan
Vol 5 No 1 (2024): NEO POLITEA
Telah diserahkan
2024-09-30
Diterbitkan
2024-05-31
PDF (Inggris)

Abstrak

Penelitian ini menggunakan penelitian kualitatif mengenai pelayanan publik di Puskesmas Panca Kecamatan Pacet Kabupaten Bandung. Penelitian ini berfokus pada lima dimensi yaitu tangible, reliability, responsiveness, assurance, dan empathy, serta mengenai faktor penghambat pelayanan publik dan mengatasi hambatan tersebut. Teknik pengumpulan data yang digunakan dalam penelitian ini menggunakan publik observasi, wawancara dan studi pustaka. Uji validitas data yang digunakan dalam penelitian ini menggunakan teknik triangulasi sebagai teknik untuk uji validitas data atau mengecek keabsahan data suatu informasi yang diperoleh. Hasil penelitian menunjukkan bahwa (1) Pelayanan publik di Puskesmas Panca Kecamatan Pacet Kabupaten Bandung sudah menerapkan dimensi Tangible, Reliability, Responsiviness, Assurance dan Empathy beserta indikatornya. Namun, ada beberapa indikator yang belum berjalan sesuai dengan optimal. (2) Faktor penghambat pelayanan publik di Puskesmas Panca Kecamatan Pacet Kabupaten Bandung adalah belum optimalnya sarana dan prasarana yang tersedia, melambatnya proses pelayanan akibat program dinas kesehatan dan belum optimalnya pelayanan dua arah. (3) Upaya yang dilakukan untuk mengatasi hambatan tersebut yaitu Puskesmas Panca Kecamatan Pacet Kabupaten Bandung terus melakukan peningkatan kualitas pelayanan publik yang dapat menyokong terhadap proses pelayanan publik.

Penulis

Diki Suherman
Universitas Al Ghifari
Muhammad Taufiq Hatta Wibowo
Universitas Al Ghifari
Fauzi Maulana Sidik
Universitas Al Ghifari

Cara Mengutip

PELAYANAN PUBLIK DI PUSKESMAS PANCA KECAMATAN PACET KABUPATEN BANDUNG. (2024). NEO POLITEA, 5(1), 51-61. https://doi.org/10.53675/neopolitea.v5i1.1357

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